Welcome to Region 16 ESC, where our mission is to enhance student success by providing quality services. Guided by our core values of excellence, growth, integrity, and commitment, we are dedicated to serving the educational community with extraordinary customer service, innovative practices, and trusting relationships. At Region 16 ESC, we believe in anticipating and meeting the evolving needs of educators, fostering growth for all, and ensuring students are future-ready. Join us in our commitment to serving, leading, and igniting the educational landscape.

Region 16 ESC is looking for a Technology Support Assistant I to enhance the operations of Region 16 Education Service Center’s (ESC) staff by offering dedicated hardware and software support. The Technology Support Assistant I is committed to maintaining superior customer service and consistent availability. The ideal candidate is self-driven, excels in collaborative environments, and can effectively work independently when needed. Strong organizational skills are essential, enabling them to share information adeptly, actively listen, and apply given instructions.

Qualifications:

              Education/Certification:

• High school diploma or GED required
• Associate degree in computer-related field preferred 

              Special Knowledge/Skills/Experience:

• Experience installing and using computer software required
• Experience working with computer hardware and operating multiple software programs on Windows required
• Must possess patience to assist end-users and visitors in learning new software and hardware
• Must be eager to learn and share new knowledge
• Must display a drive to help others while being attentive to individual differences
• Must display responsibility by assuming personal accountability for own work 

Working Conditions: 

• Tools/Equipment Used: Hand tools and test instruments for electronic repairs and cable installations; standard office equipment including personal computers and peripherals
• Posture: Must be physically able to tolerate prolonged sitting; regular kneeling/squatting, bending/stooping, pushing/pulling, twisting
• Motion: Must be physically able to tolerate repetitive hand motion; frequent keyboarding and use of mouse; regular walking, grasping/squeezing, wrist flexion/extension, reaching; may climb ladders; frequent driving
• Lifting: Must be physically able to tolerate regular moderate lifting and carrying (up to 44 pounds); occasional heavy lifting and carrying (45 pounds and over)
• Environment: Work is performed in an office environment; frequent on-call and after-hours work; may be required to be on-call 24 hours a day; may work alone; occasional prolonged hours; frequent travel between work locations; regular exposure to noise
• Mental Demands: Must be able to maintain emotional control under stress and work with frequent interruption
• Regular Attendance is an essential function 

Major Responsibilities and Duties: 

1. Provides first-tier technical assistance to Region 16 ESC personnel.
2. Maintains an accurate inventory of all hardware purchased by the ESC at Cleveland and Nelson campus locations.
3. Maintains an accurate inventory of all hardware purchased by the ESC for all remote users by working with the Coordinator of Fiscal Programs.
4. Assists in the distribution of ESC computer hardware, peripherals, and supplies.
5. Assists in coordinating the classrooms, computers, software, and the network for use by workshop presenters.
6. Assists in software-related training to ESC personnel.
7. Provides technical assistance and support as needed for visitors to the ESC.
8. Provides technical assistance as it relates to workshop training.
9. Periodic travel required.
10. Maintains a functioning cell phone and is accessible through this phone as deemed appropriate by the Coordinator of Technology Operations. A functioning cell phone means that it is charged, activated, messages checked, and the mailbox emptied regularly.
11. Reports for work ready to perform responsibilities.
12. Performs duties that directly and/or indirectly impact student performance in Region 16.
13. Maintains a professional level of confidentiality regarding all ESC matters.
14. Supports the mission, goals, and objectives of the ESC strategic plan.
15. Upholds and adheres to safety rules and policies of the ESC safety program.
16. Performs professional responsibilities as required by ESC policies, processes, and procedures.
17. Manages time, calendar, and job responsibilities to meet deadlines.
18. Meets proficiency levels of required technology skills as outlined by supervisor.
19. Incorporates appropriate technology in daily work and exhibits continual growth in technologies as outlined by supervisor.
20. Performs other duties as assigned. 

Annual Number of Work Days: 226